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✓ No Collection, No Commission

Unpaid Invoice Debt Collection Service

We’re proud to be a leading invoice collection agency in the UK, operating on a no collection, no commission basis to help you recover unpaid invoices quickly and easily.

OverviewReportingPricingInternational Debt Recovery

For small business owners and large companies alike, management of unpaid invoices is a tedious and time-consuming task, and often doesn’t yield results. Keeping track of outstanding balances, thinking about payment terms, and having to communicate with each debtor individually can become an impossible task – quickly.

Whether you only have a couple or lots of outstanding invoices, it makes sense to consider the help of a professional to manage this process for you. Invoice collection companies like STA International can save you time, money and effort – with a much higher success rate than doing it yourself. We understand the importance of unpaid invoice recovery to businesses of all sizes, which is why we always put your needs first by prioritising efficiency, preserving customer relationships and offering weekly BACS remittances to restore your cash flow as quickly as possible.

More than 65 years of experience have helped us perfect our unpaid invoice collection service. “No collection, no commission” means our services can be completely cost-neutral to you in many cases, and on average we recover unpaid invoices in just 3-4 weeks; so there’s no reason not to get in touch today.

Let your cash flow.

STA recovers unpaid invoices effortlessly with:

✓ No Collection, No Commission
  • No upfront costs or hidden fees
  • You only pay when we recover your money
  • GDPR compliant & ethical approach
  • Average recovery in 3-4 weeks

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Step 1 of 5: Your Company Location

Where is your company based?

United Kingdom
Outside of the UK

Where is the debtor company based?

United Kingdom
Outside of the UK

How much are you owed?

Your recovery quote

Outstanding amount:-
Late payment interest:-
Our success fee (—):-
Total we'll chase:-
If we recover the full amount, you receive:
-

Start Your Recovery

🔒
ISO & FCA accredited
✓
GDPR Compliant

How our Invoice Debt Collection Works

Commercial debt collection is a highly individualised process that changes from case to case. That’s why we always put in the work to understand your circumstances before creating an invoice debt recovery that’s designed to have the best chance of success for you, using more than six decades of experience to achieve results that everyone will be happy with.

Place your debts & debtor checks
The first step is to submit your debts to our ‘Your Debts Online’ (YDO) portal, which we developed to streamline our invoice collection service as much as possible. There’s options to submit your outstanding invoices through a form, or to upload in bulk via CSV or Excel. Our experienced team gets to work – firstly doing checks of your debtors to assess their financial strength, and then creating a collaborative approach (never combative or confrontational) to maximise unpaid invoice recovery rate.
Professional contact strategy
The most important part of the entire process is contacting your debtors. Handled by our dedicated, highly trained team of collectors, we reach out and remind them of their payment obligations. We work in your best interest to collect the owed amount in full, as well as statutory interest and Late Payment Act charges on top. Where there are excuses given for non-payment, we’re very adept at stopping or querying these at this stage.
30 day review and next step advice
Your dedicated collector will continue to negotiate and communicate with your debtors, updating the YDO portal along the way, meaning you can keep track of all progress and any notes associated with your case. We’ll only revert to your instruction if absolutely necessary; otherwise handling all queries and concerns ourselves. If your invoice debt collection case remains initially unresolved, we’ll activate a 30-day review with you. This means there can be a discussion about the best way forward, including the possibility of escalating to our legal debt recovery routes.
Weekly funds remittance
Where we are able to recover the amount past due, you will have your funds remitted to you via BACS on a weekly basis. On average, we’re proud to be able to secure payment in 3-4 weeks. Every case is different, so unpaid invoice recovery time can be longer or shorter depending on your situation. You’ll also have full access to your personal portal, where you can track exactly what funds have been remitted and when, as well as download the statements, invoices and other reports relevant to your case.
Legal escalation
In some cases, it might not be possible to recover unpaid invoices using a pre-legal approach. However, we are still well equipped to help; our in-house law firm STA Legal can seamlessly take over the case and escalate it appropriately. They’ll take care of any further actions – from issuing a Letter Before Action (LBA), filing court claims, securing County Court Judgements and even supporting recovery enforcement.

Get paid today, contact STA

Get in touch today to see how we can help recover your overdue invoices
Get a Quote

Proven Invoice Recovery Success

It doesn’t matter whether you’re a small business with only one single overdue invoice or a large corporation with lots; we approach every case with the same diligence and attention to detail. We’ve recovered £20m over the last 12 months for businesses of all sizes, from SMEs to FTSE100 companies. Our experience with small business debt collection and much larger B2B debt collection cases means you can trust us to end up with the best outcome for you.

We only had one case available and STA treated this with a level of service I would expect if I was a major customer. I would recommend their services whatever value of debt you are dealing with.

Lisa Wheal
I would recommend their services

I have used the services of STA International for a number of outstanding accounts and they have always collected the payments. Their approach is very professional and they keep you informed throughout the process. If there are any problems they liaise with you and negotiate with the debtor on your behalf. A first rate service that I would recommend to anyone.

David
First rate professional service

I have found STA extremely professional and supportive in supporting us with our business needs. They have easy to communicate features via their portal and their collection rates are great. Whilst debt collection is never a nice thing to have to address, they make this as stress free of a process as possible.

Aaron R
Professional and supportive

This is our first experience of using a debt recovery agency. We were pleasantly surprised by how simple and effective STA made the whole process, saving an enormous amount of time and energy for our Finance Manager to redirect to more productive activities. Thank you.

Tom R
Simple and effective
24/7 Online Portal
Regardless of the amount of overdue invoices you need help with, you’ll have 24/7 access to our YDO online portal for convenient and transparent access to progress, reports and more. You can also use it to respond to requests for instruction, view case notes from your collector and dedicated point of contact, and easily place additional debts to help us streamline our unpaid invoice debt collection process and secure outstanding payments as quickly as possible.
See our Your Debts Online User Guide for more information

''Companies owe money, but people pay bills.''

We take a lot of pride in being an invoice collection agency with a different strategy; unlike many others, we lead with a co-operative and nonconfrontational attitude to recovering debts. We’ve proven that unlike very aggressive approaches to unpaid invoice collection, gentle education of debtors can provide a whole host of benefits to everyone involved. Collaboration results in a higher rate of recovery, preservation of customer goodwill and a higher likelihood of timely payment in the future.
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Pricing & Member Benefits

Unpaid invoice collection services don’t have to be expensive. Our ‘no collection, no commission’ structure means that in many cases, it can be completely cost-neutral for your business – read below for more details.

No Collection, No Commission

10%

For multiple debts, and single debts over £50,000, a lower rate of commission applies
We automatically add our commission charge to your debtor’s invoice(s), along with interest. When your debtor pays the costs and interest, we remit it in full and invoice you for our commission, leaving you with your principal sum and the interest. Conversely, if your debtor fails to pay the costs and interest, we invoice you for our commission.
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Unlock Better Rates
Member benefits

We are proud to partner a growing number of credit insurance underwriters who have appointed STA to offer their policyholders worldwide debt collection services.

Check to see if you’re eligible to our preferential rates of commission.

Learn More

Get paid today, contact STA

Get in touch today to see how we can help recover your overdue invoices
Get started

Unpaid Invoice Debt Recovery FAQs

If you still have questions about how debt collection for unpaid invoices works, or want to know more about how we can help you, read on for answers to some of the most frequently asked questions we get.

For single unpaid invoice debt collection cases, our minimum case value is £500. If you have lots of different invoices you wish to place in bulk, we’re happy to help you recover lower individual amounts.

The term “no collection, no commission” simply means that unless we secure payment from your debtors, you don’t need to pay us anything. Our standard rate of commission for our unpaid invoice collection services is 10%, and if your debts are international, the rate is 15%. However for large debts or repeat usage, this can be discounted.

Importantly, we also work to collect statutory interest (base rate + 8%) and a fixed fee of £40, £70, or £100 depending on the size of the overdue invoices under the Late Payment of Commercial Debts Act. This means that in the majority of cases, your cost of having to use an invoice recovery company is paid by the debtor.

On average, we recover your debts within 3-4 weeks. However, due to the individual nature of debt collection for unpaid invoices, this timeframe can vary. This means your case may take a shorter or longer amount of time than this average.

These terms show we’re independently regulated and accredited by multiple industry standard bodies:

 

FCA authorised – we follow strict rules on fairness and transparency. (Proof of FCA authorisation)

ISO 27001 & 9001 – we’re certified in international standards for data security and quality management. (Proof of ISO 27001 & 9001 certification)

CSA – we’re a member of the Credit Services Association, the sole UK national trade body for debt collection. (Proof of CSA membership since 1995)

ECA – we’re the only UK member of the European Collectors Association, giving us reach in 150+ countries (Proof of ECA membership)

Absolutely – unlike some invoice collection companies, STA International also specialises in international debt collection where you need to collect funds from overseas. In the last year we’ve proven this, managing to recover 83% of international debts from our UK office, from 154 countries around the world.

In the minority of cases where we’re unable to collect from our UK base, we also have a trusted international network of carefully vetted agents who are able to support our invoice collection service locally.

Ready to Recover Your Unpaid Invoices?

If you need support recovering your debts in a way that minimises your stress and lets you get on with the important things, choose an unpaid invoice collection agency who will help you do just that. Get a hassle-free online quote or get in touch with our friendly professionals who’ll be more than happy to help.
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