Commercial UK debt recovery

It means you pay nothing until we actually recover the debt you’re owed. For UK commercial debts, our standard commission is 10%, and for international debts it’s 15%. These rates can be discounted for repeat usage or large debts. 

However, we add statutory interest (base rate + 8%) and a fixed fee of £40, £70, or £100 depending on the invoice size under the Late Payment of Commercial Debts Act. This means that the commission fee is shifted onto the debtor – making the corporate debt collection cost neutral for you.

Every case is different, but our commercial debt collection process recovers your debts in 3-4 weeks on average. We also carry out a 30 day review in cases where payment remains outstanding, where you’ll receive clear communication on all the steps carried out so far. 

You’ll also receive personalised advice from your dedicated point of contact and specialist collector as to the best next steps, tailored to you and your industry.

Business relationships are important, which is why we always start with an amicable, communication-led approach to corporate debt collection. If that fails, we may suggest escalating to our in-house law firm STA Legal. They can issue a Letter Before Action (LBA) to which the debtor has 14 days to respond, and can escalate all the way to requesting a County Court Judgment (CCJ) to which debtors have 28 days to pay.

However, these aren’t actions we take lightly. We’ll always do a thorough review of your case, take into account our communications with the debtor, and discuss the options available with you before taking any action.

In England, Wales & Northern Ireland, the limitation period for most types of commercial debts is six years from the date the payment became due (5 years in Scotland). However, this time limit is typically reset if you receive acknowledgement of the debt or receive a partial payment against the balance. This can sometimes vary depending on the specific circumstances.

This doesn’t always mean you can’t try and recover the debt if that time period has expired; it just means that there are some types of action you can no longer take. It’s always ideal to start the process as soon as possible to maximise recovery.

These terms show we’re independently regulated and accredited by multiple industry standard bodies:

FCA authorised – we follow strict rules on fairness and transparency. (Proof of FCA authorisation)

ISO 27001 & 9001 – we’re certified in international standards for data security and quality management. (Proof of ISO 27001 & 9001 certification)

CSA – we’re a member of the Credit Services Association, the sole UK national trade body for debt collection. (Proof of CSA membership since 1995)

ECA – we’re the only UK member of the European Collectors Association, giving us reach in 150+ countries (Proof of ECA membership)

Yes – our minimum value for single debts is £500. For multiple debts, we’re able to offer recovery for lower value debts when placed in bulk.

Absolutely! As well as UK commercial debt collection, we also specialise in international debt recovery worldwide. We’ve collected debts from 154 countries in the last year, with 83% of all international debts being recovered from our UK office – saving you from extra costs associated with using local agents.

If absolutely required, we can also instruct carefully vetted overseas partners if a local agent is necessary to help recover your international debts.