Student debt recovery

We have been collecting global student debt for 20 years. In that time, we have pursued circa 41,000 international students’ worth £121m collecting £37m [31%]. We recover most of the monies, 83%, through our efforts from the UK. Where our efforts are unsuccessful, we can refer to one of our networks of agents across the globe.

More recently, universities have engaged us to conduct telephone-based credit control calls in the name of the university to in-year, current international students, particularly from India and Nigeria, who paid their deposit but not their second instalment to help with in-house collections by ensuring students have been contacted in person and made aware of their obligations and consequences of continued non-payment.

In 2023 our student collection success reached record levels, reflecting our growing influence in the H&FE market.

We work all Chinese student debt directly for up to 60 days through a rigorous bespoke workflow. The workflow is designed to drive student engagement through various channels including inbound calls, email, and self-serve via our dedicated student website, www.staunify.com, which incorporates our student support hub.

The student support hub is most beneficial for international students as it is available 24/7, allows them to manage their accounts online, make direct payments and set up Continuing Card Authority [CCA] on foreign bank accounts. Outbound calling begins after 3 days and is subject to the time zone.

Finally, the workflow ends with a Letter-Before-Agent, as required under GDPR, to notify students that we intend to share their data with a third party to perform a contract.

Where our efforts fail to collect or become exhausted, we may recommend referring to our local agent. Once you have agreed to our recommendation, we will refer the debt details, and the agent will commence their activity of written, email, telephone, and SMS chasing. Where their amicable efforts fail, they can recommend a personal doorstep visit, covering most areas of China, to contact and negotiate with the debtor directly; or issue a legal letter from their partner law firm. Both of these additional tactics have proven to be cost-effective on higher-value debts. Where this fails, they can recommend legal action, but this will depend on the jurisdiction of your contracts and generally for debts of over £15K.

Tracing individuals in China is illegal, although our agent, as stated above, can perform visits in most provinces, which is effective in establishing residency. In addition, they provide basic reporting, including passport and ID checks that can verify an individual. Essential to have is the Chinese Identification Number [CIN].

All Indian student debt is worked directly by STA for up to 60 days through a rigorous bespoke workflow. The workflow is designed to drive student engagement through various channels including inbound calls, email, and self-serve via our dedicated student website, www.staunify.com, which incorporates our student support hub.

The student support hub is most beneficial to international students as it is available 24/7; it allows them to manage their accounts online, make direct payments and set up Continuing Card Authority [CCA] on foreign bank accounts. Outbound calling begins after 3 days and is subject to the time zone, so for India, 5.5 hours ahead, our calling takes place between 8am and 2.30pm.

Finally, the workflow ends with a Letter-Before-Agent, as required under GDPR, to notify students that we intend to share their data with a third party to perform a contract.

Where our efforts fail to collect or become exhausted, we may recommend referring to our local agent. Once you have agreed to our recommendation, we will refer the debt details, and the agent will commence their activity of written, email, telephone, and SMS chasing. Their in-house legal team can issue legal notices where their amicable efforts fail. Where this fails and for higher value debts, they can recommend legal action, but this will depend on the jurisdiction under which your contracts apply.

The law in India prohibits any personal doorstep visits. Also, to confirm a student’s address, no publicly verifiable data is available on individuals in India apart from the Electoral Roll. However, this is a partial data set and has limited search capabilities.

The newly developed Unique Identification Number of India [AADHAAR], is supposed to be the information with the most relevant address, is verifiable through Authorised Government Agencies only. Though there is no mechanism to trace an Individual with their Name etc., our agent can verify a person’s identity through one of their ID cards, such as a Permanent Account Number [PAN] or their EPIC voter’s card, should the IDs be available. There is no provision to trace/verify a person with their Passport Number. They can perform social media searches.

We work all Nigerian student debt directly for up to 60 days through a rigorous bespoke workflow. We designed the workflow to drive student engagement through various channels, including inbound calls, email, and self-serve via our dedicated student website, www.staunify.com, which incorporates our student support hub.

The student support hub is most beneficial to international students as it is available 24/7 and allows them to manage their accounts online, make direct payments and set up Continuing Card Authority [CCA] on foreign bank accounts. Outbound calling begins after 3 days and is subject to the time zone, so for Nigeria, 1 hour ahead, our calling would occur between 8am and 4pm.

Finally, the workflow ends with a Letter-Before-Agent, as required under GDPR, to notify students that we intend to share their data with a third party to perform a contract.

Where our efforts fail to collect or become exhausted, we may recommend referring to our local agent. Once you have agreed to our recommendation, we will refer the debt details, and the agent will commence their activity of written, email, telephone, and SMS chasing.

There is no provision to trace in Nigeria, but the agent can instruct a private investigator.