Debt recovery that understands manufacturing cash flow
Raw materials and labour paid upfront, customer invoices on 30–60 day terms — we know the structural squeeze manufacturers work under, and we recover what you're owed without risking the relationship.
At a glance
- 10% UK · 15% overseas, no collection, no commission
- Work starts within 24 hours
- FCA authorised · CSA member since 1995
- Collected in 154 countries last year
You're funding your customers' working capital.
between paying for materials, components and labour and being paid for the finished order.
carry most of the order book, so enforcing agreed terms is commercially difficult and you become an unpaid credit line.
A proposed ceiling on payment terms for large businesses, ending 90 and 120-day terms imposed down the supply chain.
We know a real dispute from a delay tactic
We speak the language
Purchase orders, framework agreements, tooling and mould costs, raw material surcharges, retention of title, batch and quality disputes — not generic B2B debt.
Quality claims assessed properly
A specification or batch claim gets read on the contract and the evidence, rather than being treated the same as a straightforward non-payer.
Legal support from day one
STA Legal, our sister firm of solicitors, can escalate the moment a case needs it, without a panel firm reading the file cold.
Fast, because the gap compounds
Average recovery in 3–4 weeks — which matters when you are already funding the wait out of your own working capital.
Five steps, the same on every manufacturing case.
You always know where the file sits and what happens next.
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1
Send the debt and paperwork
The invoice, with the purchase order, agreement and delivery notes.
More detail
Send the invoice with the purchase order, supply agreement, delivery notes or specification correspondence you hold.
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2
Assess the debtor and dispute
A solvency check, and an honest read on why they have not paid.
More detail
A solvency and conduct check, plus an honest read on whether you face a genuine quality dispute, a delay tactic, or real distress.
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3
Professional, informed contact
We contact the customer as your representative, on the contract terms.
More detail
We contact the customer as your representative, using the contract terms rather than pressure — protecting the relationship where it matters.
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4
30-day review checkpoint
Most claims resolve hereStill open at 30 days? We review it with you.
More detail
If the debt is still open at 30 days we review it with you, with legal escalation available through STA Legal — your decision, not ours.
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✓
Weekly BACS remittance
Funds remitted weekly, every movement visible in Your Debts Online.
Services for this sector
Questions manufacturing clients ask us
What does "No Collection, No Commission" mean?
If we don't recover anything, you pay nothing. No placement fees, no upfront costs, no hourly billing: our commission is a percentage of what we bring in, so our incentive matches yours from day one. If you decide to take a case to court, STA Legal agrees its costs with you in writing before anything is issued.
Will chasing payment risk our relationship with a large OEM customer we depend on?
It shouldn't. We contact the customer as your representative, professionally and on the contract terms, and most cases settle without a cross word. Companies owe money, but people pay bills, and we work with that rather than against it.
What if the customer is disputing a quality or specification issue rather than simply not paying?
We still act, and we assess the dispute properly first. A genuine spec or batch claim needs resolving on the contract and the evidence, and we will tell you if that is what you are facing. A claim raised late to buy time is a different matter, and we deal with those every week.
Do you handle retention-of-title claims when a customer becomes insolvent?
Yes, and speed decides the outcome. Whether a retention-of-title clause holds depends on your terms, how the goods were identified and what the administrator finds on site — which is why we assess solvency at the outset rather than after the event.
Can you help recover debts from an overseas distributor or customer?
That is where our network earns its keep. We recover internationally with local-language contact and local legal escalation where needed, and remit what we collect back to you in sterling.
Stop funding your customers' cash flow.
Let's get you paid.
Get a free quote and talk to our team — no upfront cost, no obligation.
No Collection, No Commission. If we don't recover, you don't pay.