The STA Hub

County Court Options for Recovering Business Debt

How to check the credit worthiness of your customers

It is vital that you check the credit worthiness of a business asking you to extend credit terms: Can they afford to pay your invoice, and what’s their track record paying other suppliers?

Introducing STA Pay

For over 15 years we've had the privilege of sitting in rooms with higher education finance teams at our University forums — STA Pay is what came out of those conversations.

Getting your invoice right

Payment cases still reach court over invoices that were written or submitted incorrectly. What every invoice should carry.

£5,660 raised for Heart of Kent Hospice at our charity match

The STA team took to the pitch for the hospice that supports families across Maidstone and the Weald.

Average unpaid invoices owed to SMEs up 10%

New research from SME funder Bibby Financial Services paints a concerning picture of the financial pressures facing UK businesses — and the numbers are moving in the wrong direction.

What to do if a Company Owes You Money (2026 UK Guide)

A 2026 UK guide to the options available when another business hasn't paid — and how to decide the right next step.

New Fair Payment Code

The new Fair Payment Code has been launched to replace the Prompt Payment Code and encourage businesses across the UK to settle on time.

5 signs it's time to use a debt collection agency

Running a business isn't always smooth sailing, especially when it comes to keeping your cash flow positive. Unpaid invoices are usually the first symptom.

STA International secures ISO 27001 certification, strengthening data protection

STA International is now ISO 27001 certified, reaffirming our commitment to strict data security standards and giving clients added confidence in our services.

7 tips for avoiding late payments

Late payment is a common challenge, but the right process reduces how often it happens — and shortens the delay when it does.

10 common excuses for late payment (and how to deal with them)

A late payment culture demands its perpetrator be ready with an excuse. Here are the ten we hear most, and the response that gets you paid.

The Essential Cash Flow Guide for SMEs

Poor cash flow management can be fatal for a business of any size. Our guide covers forecasting, the common cash flow killers, and a step-by-step route to getting paid.

How to tackle a disputed invoice

A disputed invoice, not revealed earlier, is often the real reason payment has stalled. How to resolve one professionally and still get paid.

STA nominated for industry award

STA International’s Jacqueline McConnell has been nominated for a 2023 Credit Services Association Award for excellence in supporting vulnerable customers.

STAs Jacqueline McConnell wins at National Contact Centre Awards

Jacqueline McConnell of STA International won Gold at the 2023 UK National Contact Centre Awards, recognized as Significant Contributor (Small Contact Centre).

STA International finalists at Contact Centre Awards

We’re delighted to announce that our call centre in Glasgow has been recognised with nominations for both Team Manager of the Year and the Significant Contributor award at the UK National Contact Centre Awards 2023.

STA International win Technology Team of The Year

We’re delighted to announce that our IT team has been named Technology Team of the Year for 2022 at the Credit & Collections Technology Awards.

STA Nominated at Credit & Collections Tech Awards 2022

We’re delighted to announce our nomination for Technology Team of the Year at the 2022 Credit & Collections Technology Awards.

Energy Costs & Supply Issues Threaten Business Growth

Rising energy costs, record levels of inflation and supply chain issues are three of the biggest threats facing more than half (58%) of businesses in the next six months, according to new research by accountancy and business advisory firm BDO.

Cost of Living Drives Rise in Late Payments for UK Firms

New research by Barclays reveals that 26% of UK small or medium-sized enterprises (SMEs) have seen the number of late payments they receive increase since the cost of living has gone up.

Trade Credit Debt Collection Soared in Q1 2022

With post-pandemic B2B trade increasing, sanctions on collecting debt removed, and creditors being less tolerant of late-paying debtors, what impact is this having on credit insurance policyholders placing debt with STA International?

Can directors be held liable for a limited company’s debts?

In legal terms, they can’t be held liable, but creditors and suppliers might well look to make them personally responsible for paying any debts owed. It isn’t always a simple matter to resolve.

Companies owe money, but people pay bills

Few creditors ever charge late payment interest, for fear of alienating a customer. Deal with the person who pays your bills.

Eliminating the stigma of debt recovery

With so many businesses struggling with cash flow, it’s important that we eliminate the stigma associated with debt recovery specialists.

Our new workspace at Turkey Mill

We believe our new environment will improve productivity, enhance our recruitment process, and optimise your service delivery

Tackling Late Payments Key to Economic Recovery

As the essence of the UK’s economy – around six million UK SMEs turnover an estimated at £2.2 trillion annually, tackling the issue of late payments will be vital in enabling small businesses to reach their full productive potential and improve not only the growth of their enterprise but the growth of the UK economy.

Insolvency Service announces end of temporary measures

New measures will be brought in to help smaller companies get back on their feet to give them more time to trade their way back to financial health before creditors can take action to wind them up

Recover debts without alienating customers

There is a fine line between a fair request for payment and what the customer perceives as harassment. How to chase a valued account without losing it.

Debt Respite Scheme starts today

Debt Respite Scheme launches in an attempt to protect vulnerable debtors

Late payments to SMEs grow by 76%

A survey by Dun & Bradstreet, which polled 753 small business in the UK, found that over a fifth of payments to the SMEs surveyed, whether dealing with large or small businesses, or even public sector payments, were received late in the past 12 months.

Half of At-Risk UK Companies Rely on Government Aid

Travel and Leisure sectors in particular hit hard by the pandemic

A Third of Businesses Face Greater Cyber Risk

A third of business are more vulnerable to cyber crime now than pre-pandemic, according to research by the IoD.