The challenge
The situation
A Dutch company was owed £37,000 in unpaid commission from a referral programme with a UK business. Repeated reminders got no response, and the client was starting to doubt the money would ever come in.
What we did
What happened
Once the debt was placed with us, we sent formal demand letters and emails. After 28 days of silence, we escalated with a pre-legal warning that court proceedings would follow. That brought the debtor's management team into the conversation, and we negotiated a formal repayment agreement.
The outcome
The result
The debtor agreed to repay the full £37,000 in three instalments. The case was resolved without legal action, using the leverage that UK recovery processes give a creditor.
